Institute for Patient-Centered Design, Inc.

Design with Patients in Mind

Walter Jones, AIA (Delegate)

Senior Vice President of Campus Transformation
Cleveland,OH

Mr. Jones joined the Metrohealth System in October 2014 where he provides the strategic vision, leadership, management and operation of the departments of Facilities Management, Construction Management, Space Utilization, and Real Estate.   He also leads the department of Campus Transformation that is specifically responsible for the development of MetroHealth’s estimated $1.2 billion, three-million-square-foot healthcare campus transformation.

Mr. Jones came to Metrohealth, following eleven years as Senior Vice President of Facilities Planning and Development for Parkland Health and Hospital System where a significant part of his duties had included responsibility for the development, of Parkland’s approximate $1.3 billion new 865 bed hospital and medical campus project.   Prior to Parkland, Jones worked in Atlanta, Georgia as an associate with Howell, Rusk, Dodson Architects.

Amir Lahav, ScD

Assistant Professor of Pediatrics

Harvard Medical School

Boston, MS


Amir Lahav is an Assistant Professor of Pediatrics at Harvard Medical School with faculty appointments at Mass General Hospital for Children and Harvard School of Public Health. Dr. Lahav received his Doctor of Science degree in Health & Rehabilitation Sciences from Boston University. Dr. Lahav’s work is focused on the effects of hospital noise and environmental sounds on the developing brain, with a special interest in the acoustic design of the neonatal intensive care unit. Dr. Lahav’s research aims to determine how exposure to maternal sounds affects brain mechanisms that support stress, language, cognition, and attention. Dr. Lahav’s work is funded by the National Science Foundation, The Charles Hood Foundation, The Peter and Elizabeth Tower Foundation, and The Gerber Foundation.

Carole Pacheco, Master of Architecture

Architect, Professor of Architecture
Savannah College of Art and Design
Savannah, GA

Carole Pacheco is an architect and educator with over thirty years of experience in the profession and twenty years experience in academia and the preparation of young professionals for the field of practice.   Her areas of specialty include sustainable design and development, educational, institutional, commercial and historical design, custom residential, and landscape with a focus on conservation and xeriscape methodologies.

George C. Smith (Delegate)

Facilities PM, Grady Health System

Atlanta, GA


George is a healthcare facilities architectural and construction
project manager representing healthcare providers, caregivers, patients, and family members in projects in hospital, clinical, and support settings since beginning his career with Emory Healthcare (then Emory University Hospital), in 1988.  With the Grady Health System, since 2000, he has developed and implemented projects ranging from campus master planning to facility signage and wayfinding, most recently completing the design oversight for the nationally recognized Marcus Stroke and Neuroscience Center, expansion of the Level 1 Trauma Center, relocation of neighborhood health centers to state of the art facilities, and the historic refurbishment of the Phillip Shutze designed Goddard Memorial Chapel.

Marjorie Serrano, RN, PNP, AIA, EDAC

Nurse Practitioner
Parkland Health & Hospital System
Dallas, TX

Marjorie Serrano practices as both a nurse practitioner and architect.  Her career goal as an architect is to improve health care by improving facilities through efficient operational planning, design, collaboration, and research. She believes involving patients, families, and front line staff in planning is essential to a successful project.

After many years in nursing, she earned a Masters of Architecture in 2005. Her architecture career includes award-winning hospital projects at HKS, facilities management at Parkland Hospital & Health System in Dallas, and Clinical Planning with Blue Cottage Consulting. In addition to extensive clinical experience, Marjorie has a strong background in operational planning, healthcare innovations, codes, and facility guidelines. 

LaShawna Heflin, RN

Labor and Delivery Nurse
El Paso, TX

LaShawna Heflin is a Registered Nurse with over 14 years of combined nursing experience in Level III Neonatal Intensive Care Unit (NICU), Mother/Baby, Peds, and Labor and Delivery.   She holds a dual Bachelor of Science degree in Nursing and Healthcare Management from Clayton State University of Morrow, GA, and is a recent graduate of the Master of Science in Nursing program from Tennessee State University, Nashville, TN with a concentration of Family Nurse Practitioner.  She is the co-founder of Trinity Staffing Resources, LLC (TSR), a federal and commercial contractor that provides medical and administrative professionals to all areas of the government and commercial hospitals and other entities.  Trinity Staffing Resources, LLC was founded in April 2009.

She also volunteers with numerous military units and speaks at various speaking engagements on bone marrow disorders.\n\nShe is currently married to her high school sweetheart, LT COL Raphael Heflin, and they have one child, Jayden Heflin.

Sandra Jungers, RN

Clinical Consultant;

The Bimeco Group

Atlanta, GA


Sandra is the President and Clinical Consultant for The BIMECO Group, Inc., where she is clinically involved in the Women's and Infant areas of care.  She has been a nurse since 1973 when she graduated with an Associates Degree in Nursing.  She then pursued her BSN and went on to get her Master's in Education.  During her nursing career she was a bedside nurse, Clinical Educator, Clinical Coordinator and taught for 6 years as a clinical educator in an Associates Degree Nursing program. Her educational endeavors in the care of mother and baby has gained her recognition on the subject of Neurodevelopmental Care for our neonate in the NICU and the impact of Family Centered Care Design on the family unit. She has had the privilege of teaching in England, Scotland, France and Tokyo on the Impact of Neurodevelopmental Care.  She has been married for 35 years and is the proud mother of a son and daughter.

Kiana Ayers, RN

Registered Nurse, Emory Healthcare

Atlanta, GA


Kiana Ayers is the lead educator for Powerful Petals; a community based breastfeeding education program, providing support and education for moms in the community and the workplace to initiate and continue breastfeeding for as long as mother and baby desire. The goal of this program is to increase
awareness, increase access to support and provide a warm, supportive environment for mothers while breastfeeding.